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Portal Home > Knowledgebase > Troubleshooting


Cannot connect to database
This error will occur within a web application when any of the following conditions are met:...
Files fail FTP transfer
When uploading many files at once (a CMS, for example), it is not uncommon for a few of the files...
I can't login to cPanel
Ensure that caps lock is off, and that you are completely sure what your cPanel password is. If...
I'm receiving a blank page
If your website or web application is displaying nothing but a blank, white page, then chances...
My FTP client says too many connections
The server will often reject a new FTP connection if too many are open for any given account. If...
My webpage is displaying ads
If your website is not pulling up and is instead showing advertisements, the most likely cause is...
My website is running slow
If you are using a forum or content management system, make sure that caching is enabled. Caching...
Page is displaying 404 Page Not Found error
The 404 Page Not Found error means that the user requested a page on the server that does not...
Page says function not found, but the page exists
If your web application uses a function found in a particular file, but the application says that...
PHP failed to include file: File Not Found
The PHP include() File Not Found error will occur when a .php file attempts to include another...

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